1. Information We Collect
We may collect the following types of information:
- Personal details: Name, email address, phone number, and address.
- Service-related details: Information about your tiling project or enquiry.
- Website usage data: IP address, browser type, device information, and pages
visited.
- Marketing and analytics data: Information collected via cookies, Google
Analytics, and Meta/Facebook Pixel.
2. How We Collect Information
We collect information when you:
- Submit a form on our website (for example, contact form or quote request).
- Communicate with us by email or phone.
- Interact with our website through cookies, analytics, and tracking tools.
- Engage with our digital advertising campaigns.
3. How We Use Your Information
We use your personal information to:
- Respond to your enquiries and provide tiling services.
- Provide quotes, manage bookings, and deliver our services.
- Improve our website and service offerings.
- Run advertising and retargeting campaigns through Google Ads and Facebook Ads.
- Comply with legal and regulatory requirements.
We will never sell or rent your information to third parties.
4. Cookies and Tracking
Our website uses cookies and tracking technologies, including:
- Google Analytics: To analyse visitor behaviour and improve site
performance.
- Meta/Facebook Pixel: To deliver and measure the effectiveness of
advertising campaigns.
- Standard website cookies to enhance user experience.
You can disable cookies in your browser settings, though some features may not work properly.
5. Sharing of Information
We may share your personal information with:
- Third-party service providers (IT, hosting, booking, analytics, and advertising platforms).
- Advertising providers such as Google and Meta (for marketing purposes).
- Legal and regulatory authorities where required by law.
All third-party providers are required to maintain strict confidentiality.
6. Data Security
We take appropriate steps to safeguard your personal information, including:
- SSL encryption on our website.
- Restricted access to personal data.
- Secure systems to store and process information.
7. Your Rights
As an Australian resident, you have the right to:
- Access personal information we hold about you.
- Request corrections to your details.
- Request deletion of your information, subject to legal requirements.
- Opt out of marketing communications at any time.
To exercise these rights, please contact us directly.
8. Data Retention
We only retain your personal information for as long as it is necessary to:
- Provide our services.
- Fulfil legal and regulatory obligations.
- Maintain business records.
When no longer required, your data will be securely deleted.
9. Third-Party Links
Our website may contain links to external websites. We are not responsible for their privacy
practices and encourage you to review their privacy policies.
10. Updates to This Policy
We may update this Privacy Policy occasionally. The updated version will be published on this
page with a revised "Last updated" date.