At Excellent Tiler, we value and respect your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website https://excellenttiler.com.au, submit an enquiry, or use our services.

1. Information We Collect

We may collect the following types of information:

• Personal details: Name, email address, phone number, and address
• Service-related details: Information about your filing project or enquiry
• Website usage data: IP address, browser type, device information, and pages visited
• Marketing and analytics data: Information collected via cookies, Google Analytics, and Meta/Facebook Pixel

2. How We Collect Information

We collect information when you:

• Submit a form on our website (e.g., contact form or quote request)
• Communicate with us by email or phone
• Interact with our website (cookies, analytics, and tracking tools)
• Engage with our digital advertising campaigns

3. How We Use Your Information

We use your personal information to:

• Respond to your enquiries and provide filing services
• Provide quotes, manage bookings, and deliver our services
• Improve our website and service offerings
• Run advertising and retargeting campaigns through Google Ads and Facebook Ads
• Comply with legal and regulatory requirements

We will never sell or rent your information to third parties.

4. Cookies & Tracking

Our website uses cookies and tracking technologies, including:

• Google Analytics – to analyse visitor behaviour and improve site performance
• Meta/Facebook Pixel – to deliver and measure the effectiveness of advertising campaigns
• Standard website cookies – to enhance user experience

You can disable cookies in your browser settings, though some features may not work properly.

5. Sharing of Information

We may share your personal information with:

• Third-party service providers (IT, hosting, booking, analytics, and advertising platforms)
• Advertising providers such as Google and Meta (for marketing purposes)
• Legal and regulatory authorities where required by law

All third-party providers are required to maintain strict confidentiality.

6. Data Security

We take appropriate steps to safeguard your personal information, including:

• SSL encryption on our website
• Restricted access to personal data
• Secure systems to store and process information

7. Your Rights

As an Australian resident, you have the right to:

• Access personal information we hold about you
• Request corrections to your details
• Request deletion of your information, subject to legal requirements
• Opt out of marketing communications at any time

To exercise these rights, please contact us directly.

8. Data Retention

We only retain your personal information for as long as it is necessary to:

• Provide our services
• Fulfil legal and regulatory obligations
• Maintain business records

When no longer required, your data will be securely deleted.

9. Third-Party Links

Our website may contain links to external websites. We are not responsible for their privacy practices and encourage you to read their policies.

10. Updates to This Policy

We may update this Privacy Policy occasionally. The updated version will be posted on this page with a new “Last Updated” date.

11. Contact Us

For any privacy-related questions or requests, please contact:

Excellent Tiler
Email: Info@excellenttiler.com.au
Website: https://excellenttiler.com.au